It has been found that a small number of devices may experience malfunctions. If your company has encountered the problems listed below, we will help you fix them for FREE. How it works: find the device in the list, detect the problem and read the details.

Corporate clients service procedures:

Contact us
Leave a request on the site, our specialist will contact you and ask clarifying questions.
Submit Devices
You can bring devices to an Apple service center yourself or by courier.
Diagnostics
Devices are checked for damage and compliance with the service program.
In some cases, a repair fee may apply.
Device repair
Devices are serviced in accordance with Apple Inc. policies. Specialists who annually undergo vocational training.

F.A.Q.

Contact

If you did not find an answer to your question, contact us.

(+995) 32 223 53 23
info@asbc.ge

ASBC | Apple Premium Reseller
12 S.Tsintsadze St, Tbilisi 0171

MacBook Pro (15 inches).

Battery problem.

A limited number of older generation 15-inch MacBook Pros have been found to have a battery that can overheat and pose a fire safety hazard. Affected devices were sold from September 2015 to February 2017, and product eligibility is determined by serial number.
To prepare your MacBook Pro for service, back up your data.

Submit your application

If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.

MacBook, MacBook Air and MacBook Pro.

Keyboard Maintenance Program

A small percentage of keyboards in certain MacBook, MacBook Air, and MacBook Pro models have been found to exhibit one or more of the following symptoms.

Unexpected repetition of letters or symbols
Missing characters on the screen
"Sticky" or lack of proper key response

The type of service will be determined after the keyboard has been inspected. In this case, it may be necessary to replace one or more keys or the entire keyboard.

The eligible models are listed below:

Other Mac notebook models are not eligible for this program.

MacBook (Retina 12" Early 2015)
MacBook (Retina Display 12" Early 2016)
MacBook (Retina 12-inch 2017)
MacBook Air (Retina 13-inch 2018)
MacBook Air (Retina 13-inch 2019)
MacBook Pro (13-inch 2016 Dual Thunderbolt 3)
MacBook Pro (13-inch 2017 Dual Thunderbolt 3)
MacBook Pro (13-inch 2019 Dual Thunderbolt 3)
MacBook Pro (13-inch 2016 Quad Thunderbolt 3)
MacBook Pro (13-inch 2017 Quad Thunderbolt 3)
MacBook Pro (15" 2016)
MacBook Pro (15" 2017)
MacBook Pro (13-inch 2018 Quad Thunderbolt 3)
MacBook Pro (15" 2018)
MacBook Pro (13-inch 2019 Quad Thunderbolt 3)
MacBook Pro (15" 2019)

MacBook Pro 13”.

Display backlight problem

A small percentage of 13-inch MacBook Pro displays have been found to experience one or more of the following symptoms.

The backlight of the display has permanent or intermittent vertical bright areas along the entire bottom of the screen.
The display backlight stops working completely.

The affected devices were sold between October 2016 and February 2018.

The program applies to eligible MacBook Pro models and is valid for 5 years from the original retail sale of the device, or 3 years from the date the program began, whichever is longer.

The eligible models are listed below:

Other Mac notebook models are not eligible for this program.

MacBook Pro (13-inch 2016 Quad Thunderbolt 3)
MacBook Pro (13-inch 2016 Dual Thunderbolt 3)

iPad Air (3rd generation)

Blank screen problem.

A small number of iPad Air (3rd generation) devices have been found to experience a permanent blank screen under certain circumstances. There may be a short flicker before the blank screen appears.
Affected devices were manufactured between March and October 2019. The program applies to affected iPad Air (3rd generation) devices and is valid for 2 years from the date the device was originally sold in a retail store.
This program does not apply to other iPad models.

If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.

Submit your application

iPhone 12 and iPhone 12 Pro

Lack of sound.

A very small percentage of iPhone 12 and iPhone 12 Pro devices have been found to experience audio issues due to a component failure in the receiver module. Devices with this issue were released between October 2020 and April 2021.

If your iPhone 12 or iPhone 12 Pro receiver does not make a sound on calls, it may need service.

Apple or Apple Authorized Service Providers will provide free service to eligible devices.

iPhone 12 mini and iPhone 12 Pro Max are not eligible.

iPhone 11

Problem with touch elements.

It has been found that the displays of a small portion of iPhone 11 devices may stop responding to touch due to problems with the display module. Devices with this issue were released between November 2019 and May 2020. The

program applies to affected iPhone 11 devices and is valid for 2 years from the date the device was originally sold in a retail store.

This program does not apply to other iPhone models.

Submit your application

If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.

iPhone 6s Plus

Multi-Touch Repair Program .

Some iPhone 6 Plus devices have been found to experience screen flickering or Multi-Touch issues after repeatedly dropping it on a hard surface and then applying pressure to the device.

This program is valid worldwide for iPhone 6 Plus devices and is valid for five years from the date the device was originally sold.
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.

iPhone 6s, iPhone 6s Plus

Problem "No power".

It has been found that certain iPhone 6s and iPhone 6s Plus devices may not turn on due to a component malfunction. This issue only affects devices within a limited range of serial numbers manufactured between October 2018 and August 2019.
The

program applies to iPhone 6s and iPhone 6s Plus and is valid for 2 years from the date the device was originally sold.

iPhone X

Problem with touch elements.

This program does not apply to other iPhone models.

Some iPhone X displays have been found to be experiencing touch issues due to a component failure in the display module. Affected devices may experience the following symptoms.

The display or part of the display does not respond or does not always respond to touch.
·The display is responsive even without being touched.

The program covers affected iPhone X devices for 3 years from the date the device was first sold at retail.

Данная программа не распространяется на другие модели iPhone.

Apple Watch Series 6

Blank screen problem

A very small percentage of 40mm Apple Watch Series 6 devices have been found to experience a permanent blank screen. The affected products were released from April to September 2021.

The program applies to eligible Apple Watch Series 6 models and is valid for two years from the date the device was originally sold.

Submit your application

If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.

AirPods Pro

Sound problem

A small percentage of AirPods Pro headphones have been found to have audio issues. Affected devices were manufactured prior to October 2020.

These AirPods Pro headphones may exhibit some of the following symptoms.

There are clicks or crackles that are exacerbated in noisy environments, while exercising or talking on the phone.
Active Noise Cancellation does not work properly: low frequencies are lost or background sounds are amplified, such as from the street or from an airplane in flight.

AirPods Pro (left, right, or both) with a confirmed issue will receive a replacement. The issue does not affect the AirPods Pro earbud case. It cannot be replaced.

The program covers affected AirPods Pro for 3 years from the date the device was originally sold.

This program does not apply to other AirPods models.

Submit your application

If you did not find the necessary information or you still have questions about the above malfunctions, please contact us..

Adapters

Three-prong Apple plugs .

Apple 3-prong plug adapters, primarily intended for use in the United Kingdom, Singapore and Hong Kong, have been found to break and present an electrical shock hazard if exposed metal parts are touched in very rare cases.

These power plug adapters shipped between 2003 and 2010 with Mac computers and select iOS devices, and were also included with the Apple World Travel Adapter Kit.

Submit your application

If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.

USB power adapter

According to recent reports, some counterfeit and third-party adapters have design flaws that can lead to security issues. Although not all third-party adapters experience these issues, we are announcing a USB power adapter take-back program so that customers can purchase quality adapters.

Apple AC Wall Plug Adapters

On rare occasions, two-pin adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina, and Brazil have been found to be damaged and present an electrical hazard if touched.

These wall outlet adapters shipped between 2003 and 2015 with Macs and select iOS devices, and were also included with the Apple World Travel Adapter Kit.

Apple 5W USB Power Adapters for Europe

Apple USB 5W Europe Power Adapters have been found to overheat in rare circumstances and present a safety hazard. This adapter was bundled with iPhone 3GS, iPhone 4, and iPhone 4s sold from October 2009 to September 2012. It was also sold as a separate accessory.

Submit your application

If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.

Front view

Back view

Acoustics

Battery issue with Beats Pill XL speakers

In rare cases, the battery in Beats Pill XL models has been found to overheat and present a fire hazard. This speaker model has been available worldwide since January 2014 at Beats, Apple and other retailers.

This program only applies to the Beats Pill XL model shown below. The Beats Pill XL came in five colors: black, white, pink, sky metallic, and titanium, as you can see on this web page.

Submit your application

If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.

Smart Battery Cases

Charging problem.

УSome Smart Battery Cases for iPhone XS, iPhone XS Max, and iPhone XR have been found to be experiencing charging issues. Affected Smart Battery Cases may exhibit one or more of the following symptoms.

The battery case does not charge or charges intermittently when connected to a power source.
The battery case does not charge the iPhone or charges intermittently.

Affected devices were manufactured between January and October 2019.

iPhone XS

iPhone XS Max

iPhoneXR