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Devices:
It has been found that a small number of devices may experience malfunctions. If your company has encountered the problems listed below, we will help you fix them for FREE. How it works: find the device in the list, detect the problem and read the details.
Corporate clients service procedures:
Contact usLeave a request on the site, our specialist will contact you and ask clarifying questions.
Submit DevicesYou can bring devices to an Apple service center yourself or by courier.
DiagnosticsDevices are checked for damage and compliance with the service program.
In some cases, a repair fee may apply.
Device repairDevices are serviced in accordance with Apple Inc. policies. Specialists who annually undergo vocational training.
F.A.Q.
Repair of corporate equipment is free of charge.
Repair of devices is carried out according to the regulations of Apple Inc. Specialists who annually undergo vocational training.
Yes, the repaired device is covered by an official warranty.
Upon request, we provide a replacement fund during the repair of the device.
Contact
ASBC | Apple Premium Reseller
12 S.Tsintsadze St, Tbilisi 0171
12 S.Tsintsadze St, Tbilisi 0171
Content Oriented Web
Make great presentations, longreads, and landing pages, as well as photo stories, blogs, lookbooks, and all other kinds of content oriented projects.
A limited number of older generation 15-inch MacBook Pros have been found to have a battery that can overheat and pose a fire safety hazard. Affected devices were sold from September 2015 to February 2017, and product eligibility is determined by serial number.
To prepare your MacBook Pro for service, back up your data.
To prepare your MacBook Pro for service, back up your data.
Battery problem.
MacBook Pro (15 inches).
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
MacBook Pro (13-inch 2016 Quad Thunderbolt 3)
MacBook Pro (13-inch 2016 Dual Thunderbolt 3)
MacBook Pro (13-inch 2016 Dual Thunderbolt 3)
Other Mac notebook models are not eligible for this program.
A small percentage of 13-inch MacBook Pro displays have been found to experience one or more of the following symptoms.
The affected devices were sold between October 2016 and February 2018.
The program applies to eligible MacBook Pro models and is valid for 5 years from the original retail sale of the device, or 3 years from the date the program began, whichever is longer.
The eligible models are listed below:
- The backlight of the display has permanent or intermittent vertical bright areas along the entire bottom of the screen.
- The display backlight stops working completely.
The affected devices were sold between October 2016 and February 2018.
The program applies to eligible MacBook Pro models and is valid for 5 years from the original retail sale of the device, or 3 years from the date the program began, whichever is longer.
The eligible models are listed below:
Display backlight problem
MacBook Pro 13”.
MacBook (Retina 12" Early 2015)
MacBook (Retina Display 12" Early 2016)
MacBook (Retina 12-inch 2017)
MacBook Air (Retina 13-inch 2018)
MacBook Air (Retina 13-inch 2019)
MacBook Pro (13-inch 2016 Dual Thunderbolt 3)
MacBook Pro (13-inch 2017 Dual Thunderbolt 3)
MacBook Pro (13-inch 2019 Dual Thunderbolt 3)
MacBook Pro (13-inch 2016 Quad Thunderbolt 3)
MacBook Pro (13-inch 2017 Quad Thunderbolt 3)
MacBook Pro (15" 2016)
MacBook Pro (15" 2017)
MacBook Pro (13-inch 2018 Quad Thunderbolt 3)
MacBook Pro (15" 2018)
MacBook Pro (13-inch 2019 Quad Thunderbolt 3)
MacBook Pro (15" 2019)
MacBook (Retina Display 12" Early 2016)
MacBook (Retina 12-inch 2017)
MacBook Air (Retina 13-inch 2018)
MacBook Air (Retina 13-inch 2019)
MacBook Pro (13-inch 2016 Dual Thunderbolt 3)
MacBook Pro (13-inch 2017 Dual Thunderbolt 3)
MacBook Pro (13-inch 2019 Dual Thunderbolt 3)
MacBook Pro (13-inch 2016 Quad Thunderbolt 3)
MacBook Pro (13-inch 2017 Quad Thunderbolt 3)
MacBook Pro (15" 2016)
MacBook Pro (15" 2017)
MacBook Pro (13-inch 2018 Quad Thunderbolt 3)
MacBook Pro (15" 2018)
MacBook Pro (13-inch 2019 Quad Thunderbolt 3)
MacBook Pro (15" 2019)
Other Mac notebook models are not eligible for this program.
A small percentage of keyboards in certain MacBook, MacBook Air, and MacBook Pro models have been found to exhibit one or more of the following symptoms.
Unexpected repetition of letters or symbols
Missing characters on the screen
"Sticky" or lack of proper key response
The type of service will be determined after the keyboard has been inspected. In this case, it may be necessary to replace one or more keys or the entire keyboard.
The eligible models are listed below:
Unexpected repetition of letters or symbols
Missing characters on the screen
"Sticky" or lack of proper key response
The type of service will be determined after the keyboard has been inspected. In this case, it may be necessary to replace one or more keys or the entire keyboard.
The eligible models are listed below:
Keyboard Maintenance Program
MacBook, MacBook Air and MacBook Pro.
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
A small number of iPad Air (3rd generation) devices have been found to experience a permanent blank screen under certain circumstances. There may be a short flicker before the blank screen appears.
Affected devices were manufactured between March and October 2019. The program applies to affected iPad Air (3rd generation) devices and is valid for 2 years from the date the device was originally sold in a retail store.
This program does not apply to other iPad models.
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
Affected devices were manufactured between March and October 2019. The program applies to affected iPad Air (3rd generation) devices and is valid for 2 years from the date the device was originally sold in a retail store.
This program does not apply to other iPad models.
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
Blank screen problem.
iPad Air (3rd generation)
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
Данная программа не распространяется на другие модели iPhone.
This program does not apply to other iPhone models.
Some iPhone X displays have been found to be experiencing touch issues due to a component failure in the display module. Affected devices may experience the following symptoms.
Some iPhone X displays have been found to be experiencing touch issues due to a component failure in the display module. Affected devices may experience the following symptoms.
- The display or part of the display does not respond or does not always respond to touch.
- ·The display is responsive even without being touched.
Problem with touch elements.
iPhone X
A very small percentage of iPhone 12 and iPhone 12 Pro devices have been found to experience audio issues due to a component failure in the receiver module. Devices with this issue were released between October 2020 and April 2021.
If your iPhone 12 or iPhone 12 Pro receiver does not make a sound on calls, it may need service.
Apple or Apple Authorized Service Providers will provide free service to eligible devices.
iPhone 12 mini and iPhone 12 Pro Max are not eligible.
If your iPhone 12 or iPhone 12 Pro receiver does not make a sound on calls, it may need service.
Apple or Apple Authorized Service Providers will provide free service to eligible devices.
iPhone 12 mini and iPhone 12 Pro Max are not eligible.
Lack of sound.
iPhone 12 and iPhone 12 Pro
iPhone 11
Problem with touch elements.
It has been found that the displays of a small portion of iPhone 11 devices may stop responding to touch due to problems with the display module. Devices with this issue were released between November 2019 and May 2020. The
program applies to affected iPhone 11 devices and is valid for 2 years from the date the device was originally sold in a retail store.
This program does not apply to other iPhone models.
program applies to affected iPhone 11 devices and is valid for 2 years from the date the device was originally sold in a retail store.
This program does not apply to other iPhone models.
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
Some iPhone 6 Plus devices have been found to experience screen flickering or Multi-Touch issues after repeatedly dropping it on a hard surface and then applying pressure to the device.
This program is valid worldwide for iPhone 6 Plus devices and is valid for five years from the date the device was originally sold.
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
This program is valid worldwide for iPhone 6 Plus devices and is valid for five years from the date the device was originally sold.
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
Multi-Touch Repair Program .
iPhone 6s Plus
It has been found that certain iPhone 6s and iPhone 6s Plus devices may not turn on due to a component malfunction. This issue only affects devices within a limited range of serial numbers manufactured between October 2018 and August 2019.
The
program applies to iPhone 6s and iPhone 6s Plus and is valid for 2 years from the date the device was originally sold.
The
program applies to iPhone 6s and iPhone 6s Plus and is valid for 2 years from the date the device was originally sold.
Problem "No power".
iPhone 6s, iPhone 6s Plus
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
A very small percentage of 40mm Apple Watch Series 6 devices have been found to experience a permanent blank screen. The affected products were released from April to September 2021.
The program applies to eligible Apple Watch Series 6 models and is valid for two years from the date the device was originally sold.
The program applies to eligible Apple Watch Series 6 models and is valid for two years from the date the device was originally sold.
Blank screen problem
Apple Watch Series 6
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
A small percentage of AirPods Pro headphones have been found to have audio issues. Affected devices were manufactured prior to October 2020.
These AirPods Pro headphones may exhibit some of the following symptoms.
AirPods Pro (left, right, or both) with a confirmed issue will receive a replacement. The issue does not affect the AirPods Pro earbud case. It cannot be replaced.
The program covers affected AirPods Pro for 3 years from the date the device was originally sold.
This program does not apply to other AirPods models.
These AirPods Pro headphones may exhibit some of the following symptoms.
- There are clicks or crackles that are exacerbated in noisy environments, while exercising or talking on the phone.
- Active Noise Cancellation does not work properly: low frequencies are lost or background sounds are amplified, such as from the street or from an airplane in flight.
AirPods Pro (left, right, or both) with a confirmed issue will receive a replacement. The issue does not affect the AirPods Pro earbud case. It cannot be replaced.
The program covers affected AirPods Pro for 3 years from the date the device was originally sold.
This program does not apply to other AirPods models.
Sound problem
AirPods Pro
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us..
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
Apple 3-prong plug adapters, primarily intended for use in the United Kingdom, Singapore and Hong Kong, have been found to break and present an electrical shock hazard if exposed metal parts are touched in very rare cases.
These power plug adapters shipped between 2003 and 2010 with Mac computers and select iOS devices, and were also included with the Apple World Travel Adapter Kit.
These power plug adapters shipped between 2003 and 2010 with Mac computers and select iOS devices, and were also included with the Apple World Travel Adapter Kit.
Three-prong Apple plugs .
Adapters
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
According to recent reports, some counterfeit and third-party adapters have design flaws that can lead to security issues. Although not all third-party adapters experience these issues, we are announcing a USB power adapter take-back program so that customers can purchase quality adapters.
USB power adapter
On rare occasions, two-pin adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina, and Brazil have been found to be damaged and present an electrical hazard if touched.
These wall outlet adapters shipped between 2003 and 2015 with Macs and select iOS devices, and were also included with the Apple World Travel Adapter Kit.
These wall outlet adapters shipped between 2003 and 2015 with Macs and select iOS devices, and were also included with the Apple World Travel Adapter Kit.
Apple AC Wall Plug Adapters
Apple USB 5W Europe Power Adapters have been found to overheat in rare circumstances and present a safety hazard. This adapter was bundled with iPhone 3GS, iPhone 4, and iPhone 4s sold from October 2009 to September 2012. It was also sold as a separate accessory.
Apple 5W USB Power Adapters for Europe
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
In rare cases, the battery in Beats Pill XL models has been found to overheat and present a fire hazard. This speaker model has been available worldwide since January 2014 at Beats, Apple and other retailers.
This program only applies to the Beats Pill XL model shown below. The Beats Pill XL came in five colors: black, white, pink, sky metallic, and titanium, as you can see on this web page.
This program only applies to the Beats Pill XL model shown below. The Beats Pill XL came in five colors: black, white, pink, sky metallic, and titanium, as you can see on this web page.
Battery issue with Beats Pill XL speakers
Acoustics
Back view
Front view
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
УSome Smart Battery Cases for iPhone XS, iPhone XS Max, and iPhone XR have been found to be experiencing charging issues. Affected Smart Battery Cases may exhibit one or more of the following symptoms.
Affected devices were manufactured between January and October 2019.
- The battery case does not charge or charges intermittently when connected to a power source.
- The battery case does not charge the iPhone or charges intermittently.
Affected devices were manufactured between January and October 2019.
Charging problem.
Smart Battery Cases
iPhoneXR
iPhone XS Max
iPhone XS
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
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Full name of the company: ASBC LLC.
Identification number: 402083311
Legal address: 104 Beliashvili St, Tbilisi, 0159
Actual address: 12 S.Tsintsadze St, Tbilisi 0171
